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Online Store Policies |
| All products listed on the DSMiller.com online store are new, factory sealed, and retail packaged with full manufacturer warranty. |
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| Orders are processed for fulfillment within 24 hours of receipt. Most items are in stock and ship same day if ordered before 4:00pm EST. However, due to high volume sales, we cannot guarantee an item to be in stock, regardless of the item's reflected inventory availability on the web site. If you need confirmation of stock availability prior to ordering, please contact us. In the rare event that an item is not in stock, backordered, or discontinued, you will be notified via email. For additional shipping information Click Here. |
| To cancel an order, please contact us right away. Due to our rapid order fulfillment, we cannot guarantee that we will be able to cancel your order. Once your order is packaged for shipment, it can no longer be modified or cancelled. If you request cancellation of an order after the order has been packed and/or shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. |
| DSMiller.com does not ship orders on weekends or holidays. Orders may be delayed due to increased holiday business, out-of-stock items, or other unforeseen difficulties. |
| We cannot ship Internationally at this time. We recommend the use use of a third-party International shipping service for shipments overseas. Please contact us via telephone if you need to place an order for shipment to a military APO/FPO address. |
| Your receipt of an order confirmation does not absolutely certify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DSMiller.com reserves the right to decline your order for any reason at any time. We also reserve the right to ship a manufacturer certified replacement if the manufacturer has upgraded or modified an item. We may request additional verification or information before accepting any order. |
| If you have submitted an order with any billing address other than what your credit card company has on file for you, your order may be held at our discretion until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order may remain on hold for five (5) business days; after which, if we have not received a response to our requests for more information, your order will be cancelled. |
| Choosing an expedited shipping method, such as UPS Next Day Air® and UPS Second Day Air®, does not absolutely guarantee that your order will be delivered in one or two days from the day you place your order online if the item is backordered or not in stock. You will receive your order one to two days after we have acquired the item(s) in our warehouse. In the event of a backorder, you will be notified via email. You may, at that time, choose to cancel the order or continue with the order. We strive to keep our inventory well stocked to avoid backorders. |
| In the rare event that an item is no longer available due to manufacturer's discontinuation of the product, or is backordered, you will be notified via email. If you would like confirmation of stock availability prior to ordering, please contact us. |
| Sales tax of 8.25% is added to all orders shipping to addresses in California. For all other states, the purchaser is responsible for any applicable state and local taxes. |
| DSMiller.com accepts the following major credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number; the address and telephone number your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order, or a transaction decline by our ordering system. Your credit card will be billed upon submission of your order. |
| Once you have placed your order, you will receive an order confirmation and receipt via email. It is very important that you provide us with an accurate email address so you can receive this email. To check on the status of your order, please visit our Order Status Page. If you require additional information, please contact us. |
| For our detailed return policy, please visit our Customer Service Information Center. |
| All warranty replacements for original customers are provided by DSMiller.com. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damages caused by floods, lightning strikes, earthquakes, any other acts of God, mishandling, dropping, or infestation are not covered by this warranty. This warranty is void if dsmiller.com determines that the product has been damaged due to insufficient packaging during any return shipment. DSMiller.com reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty. |
| In the event a product is listed incorrectly due to typographical errors, manufacturer data errors, description and/or pricing errors, DSMiller.com reserves the right to refuse or cancel any such orders regardless of the order being confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DSMiller.com shall immediately issue a full credit to your credit card account. |
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