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Customer Service Information Center |
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| Welcome to DSMiller.com, an experienced online retailer of quality power products. At DSMiller.com, we understand that your portable lifestyle relies on having power when you need it. So we offer high quality equivalent batteries, adapters, and chargers for thousands of portable electronic devices. |
| Our highly-experienced customer service representatives are committed to providing an unparalleled level of assistance for all our customers. We provide the power solutions you need when you need them, no matter what your portable lifestyle demands. |
| DSMILLER.COM - PRESERVING YOUR PORTABLE LIFESTYLE |
| Shopping with DSMiller.com is safe and secure! View our Privacy Policy for details. |
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Contact Our Representatives |
| Have questions or concerns? We’re here to help! |
Email Us! | Need to contact us at your convenience? Send us an email and we’ll get back to you within 24-48 business hours. |
Call Us! | Need an answer quickly? Call us at 803-708-2030. Customer Service representatives are available to take your call Monday through Friday from 10:00am to 5:00pm EST. |
Chat Now! | Can’t make the call right now but need your question answered quickly? Live Chat is available! DSMiller.com representatives are here to answer your questions directly from our web site via LivePerson’s award-winning real-time assistance platform. Representatives are available Monday through Friday from 10:00am to 5:00pm EST. |
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Processing & Shipping Information |
| Orders placed before 4:00pm EST for in stock items are processed and shipped SAME DAY Monday through Friday! If you need confirmation of stock availability prior to ordering, don't hesitate to contact us. In the rare event that an item is not in stock, backordered, or discontinued, you will be notified via email. |
| Our products ship from Southern California to anywhere within the United States. |
| Please contact us via telephone if you need to place an order for shipment to a military APO/FPO address. |
| If you are an International customer and would like our products shipped overseas, we recommend the use of an International shipping service like Bongo, International. |
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| We offer the following shipping methods for your convenience: |
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- UPS Standard Ground Delivery
Continental United States only. Shipments are generally delivered within 3-5 business* days from the date of shipment, depending on your geographical location in relation to our warehouses in Southern California.
- UPS 3 Day Select® Delivery
Continental United States only. Shipments are delivered on the third business* day from the date of shipment.
- UPS Second Day Air® Delivery
Continental United States and Alaska and Hawaii only. Shipments are delivered on the second business* day from the date of shipment.
- UPS Next Day Air® Delivery
Continental United States only. Shipments are delivered on the first business* day from the date of shipment.
* Does not include weekends or holidays. Orders may be delayed due to increased holiday business, out-of-stock items, or other unforeseen difficulties. DSMiller.com will make every effort to meet shipping deadlines.
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| To determine shipping fees for any of our products, simply add the item to your shopping cart and enter your Ship-to ZIP code and click the “Recalculate” button. Charges are based on UPS’s current rates for each shipping method, the total weight of your final order, and your delivery location. |
| If you have any special instructions for delivery, please let us know in the comment section during checkout and we will do our best to accommodate your requests. |
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Requesting Order Cancellation |
| If you would like to modify or cancel your order, please contact us right away. However, once your order is packaged for shipment, it can no longer be changed. |
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Product Return Guidelines |
Request Your RMA |
| All returns must be pre-approved by requesting an RMA (Return Merchandise Authorization). To request your RMA, please complete the RMA Request Form. Please be sure to include a detailed description for the reason for the return to expedite the returns process. |
| Once your RMA request has been submitted, you will receive an email within 24-48 business hours with your RMA number and instructions for returning the item(s) to us. The RMA number is valid for 30 days, so please be sure to return the item(s) within that timeframe. Repackage the item(s) being returned as it was delivered to you, remembering to include all materials and documentation. |
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| Once the returned product has been received at DSMiller.com, refunds and replacements are processed within 5-7 business days. |
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Manufacturer's Warranty Information |
| DSMiller.com provides a 12-month limited warranty on most of our products against defects in materials and workmanship. |
| In the event that your product malfunctions within the first year of ownership, DSMiller.com will replace the product. A warranty replacement can be requested by completing the RMA Request Form. |
| The warranty does not cover loss of business, profits, or other consequential damage, either real or perceived that may have resulted from any malfunction of the product. Damages to the product caused by acts of God, mishandling, or dropping are not covered by this warranty. We reserve the right to determine whether alterations have been made that could potentially void the warranty terms. |
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Request Your Warranty Replacement |
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